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Kansans react to improvements

WICHITA, Kansas - Ashley McKnight spent Monday helping customers sign up It's working but slow.

"Yes, kind of like an old busy signal. That's a good way of putting it in internet terms," says Ashley McKnight with Liberty Benefit Consultants.

"It's just so improved from a couple of weeks ago," explains McKnight. "Not the same website."

McKnight and Liberty sign people up through the exchange.

"It's busy now," explained McKnight on Monday at one in the afternoon. "So try back, or you can enter your email address, and it will email you when it has lower traffic. It's busy now."

The website is supposed to be able to handle up to 50,000 at one time.

"Must be one of those times," explains McKnight.

The good news, says McKnight, is the website is not glitchy like it was from the beginning.

"We noticed a change a couple of weeks ago," explains McKnight. "We are able to go through the process and not get kicked off."

She goes on to explain, while clicking away at the healthcare exchange, that firewalls would kick people off as the government programmers updated the site.

"Not getting it now," says McKnight. "And we do have people enrolled. It just may take some time."

Still, the interest seems to be out there with a deadline for first of the year health coverage.
Some groups are still planning major events to get people signed up.

"We offer people help to get enrolled every Thursday," says Samantha Raulsten with the Urban League of Kansas. "And we are offering free food this Saturday and free help getting enrolled."

Raulsten says the Urban League has a mission of help and education.

"Educating people on what is available for healthcare is certainly a good fit for our mission, " says Raulsten. "We have at least a hundred people we have helped so far."

As for the continued wait?

Be patient. The website has been busy a good part of Monday.

"Well, it's after the holiday, and everyone is back to work. So, that may be playing into it," says McKnight. "But there are people that have signed up with us who have paid little or nothing. It's working."

Just be patient.

"Yes, we are having a lot of success with the website. It's just taking time to get on today."




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