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County releases non-emergency line results over Fourth of July holiday

WICHITA, Kansas In order to prevent an influx of nuisance calls that could block emergency calls from reaching a call taker, Sedgwick County Emergency Communications activated a non-emergency line during the Fourth of July holiday.

Extra call takers were on hand for the emergency and non-emergency lines. Emergency Communications, which typically averages 1,400 911 calls a day, received the following number of calls over the holiday:

Nuisance complaints to the non-emergency line:
July 3 96 calls
July 4 359 calls
July 5 266 calls

911 calls:
July 3 2702 calls
July 4 3053 calls
July 5 2874 calls

The goal of the non-emergency lines is to ease the burden on the emergency lines and ensure that they are available in case of an emergency, said Kim Pennington, Sedgwick County Emergency Communications director. This year we had no reports of citizens receiving a busy signal when calling in on the emergency lines. I would call that a success.



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